Even though we’ve all been customers ourselves, that doesn’t necessarily mean we’re all that good at pleasing the ones we have, especially when we’re new to business. Fortunately, there are some things we can change today to become better customer service agents and, in turn, maintain a happy customer base. Read on to find out more.

Be Accountable for Your Actions

Please, take the time to think about what you say and be honest. If your site is broken because someone make a mistake, be honest about it. If you feel like your mistake ticked off your customer, then fess up and apologize. If you don't know what to do about your website being down, tell them you're working on it and as soon as it's back up, you'll let them know immediately. People love companies and other people who work with transparency, and they especially appreciate humility. Healthy doses of humbleness and calm will calm even the wildest of customers, and it will help them learn to trust you to find an acceptable resolution to their issue.

Apologize Even When You Don't Think It's Your Fault

Even when a problem isn't your fault, it's important to start any resolution you need to present with an apology, even if you don't think you did anything wrong. It's also important to say you're grateful for their business and their call at the end, Start with something like, "Oh, I'm so sorry you're having this issue! Let's see what we can do to fix this." End with, "Thank you for calling today, and please enjoy the rest of your day." You'll be surprised how much people appreciate small things such as that.